Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Delivery usually takes 2-7 business days depending on your location and the selected shipping method.
How do I create an account?
The user can navigate to the My Account page
They fill out the registration form with their email address, username, and password.
Upon submission, automatically creates the account.
How do I change my shipping address?
The user can navigate to the My Account page
Go to address and can able to change the shipping address
How do I track the status of my order?
The user can navigate to the My Account page.
Go to Orders you will able to check the live status
Will you keep my credit card information on file?
We do not store your credit card details on our servers. All payment processing is securely handled by Razor, PayPal, which is PCI DSS compliant.
During checkout, your payment information is encrypted using industry-standard SSL (Secure Socket Layer) technology to ensure a secure transaction.
Do you ship to my country?
Enter your address details, including your country, during the checkout process. If shipping to your location is available, you’ll see the applicable shipping options and costs.
For now the services is for INDIA only.
Will my items come in one package?
We aim to deliver your order as efficiently as possible. Here’s what you can expect:
- Single Package: Whenever possible, we will consolidate your items into one package to reduce shipping costs and environmental impact.
- Multiple Packages: If your order includes items from different warehouses, oversized items, or products with different shipping times, your order may be split into multiple shipments.
If your order is shipped in multiple packages, you’ll receive separate tracking numbers for each shipment.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
We accept returns within 7 days of delivery. Items must be unused and in their original packaging and there will be no refund entertained. If there is any product defect or damage, we will exchange that to new product.
I received the wrong item
- Email us at admin@santonics.com or call +91 93533 97813 within., 7 days of receiving the incorrect item.
- Provide your order number and a brief description of the issue. Including a photo of the item you received can help us resolve the matter faster.
My order arrived damaged
If your item arrives damaged or defective, please contact us immediately with pictures of the damage, and we will review and process the next step.
Where should I mail my authorized return?
Mail to admin@santonics.com
How do I receive customer support?
Mail: admin@santonics.com
Phone No: +91 93533 97813
What do I do if I entered an incorrect shipping address?
Please ensure the shipping address before checkout your product.
Can I change or cancel an order after I've submitted it?
Yes, you can cancel the order within 2 to 3 hours before accepting the order
Can I pre-order an item that is sold out?
Pre-orders are available only for items explicitly marked as “Available for Pre-Order” on the product page.